Appointments

Consultation Fee Schedules

Telephone/Telehealth Consultation fees:

Bulk billed/no out of pocket cost for: Children under 16 years of age, Commonwealth concession card holders, and patients who are more vulnerable to COVID-19 (Medicare card holders only, criteria as per the Australian Government Department of Health MBS guidelines, 6th April 2020). This criteria changes frequently and the Family Doctors Plus team do their best to keep up with the latest. Please speak with your doctor if you have any queries about your eligibility.

The fees for patients who do not fit into the above criteria are the same as per in clinic consultations. These attract the same Medicare rebates and out of pocket costs as well. If you have any concerns about the amount of the Medicare rebate we request you speak with Health Minister Greg Hunt. If you are experiencing financial distress due to the COVID 19 pandemic please speak to your doctor.

In clinic Consultations:

Monday – Friday

Family Dr+ bulk bills babies and children for all their vaccinations under the Qld Immunisation Schedule. Childhood immunisation/baby check appointments are available on weekdays only (by special request on weekend, please call us to book).

Saturday

Sunday

Telephone/Telehealth consultations on weekends and public holidays that attract a private fee will be billed as per in clinic Saturday fees.

Dr Anne Nixon’s hormone telephone consultations have an additional gap that is not refundable by Medicare. Please call us for details.

Script or referral only/no consultation  $25.  Please note, that the request will be forwarded to your doctor for approval and there may be a 48 hour wait (more if your doctor is away), so we kindly request you plan ahead.

During the current pandemic our doctors will try to address your issues over the phone during the telephone consultation, however, there may be occasions when they request you present to the clinic for a physical examination. In clinic fees will apply.

Family Dr+ is a mixed billing clinic and payment is required at the end of your consultation. Private billing allows our doctors to spend more time with you. Cheques are not accepted. A processing fee of $150 will be charged for late payment. If you need to cancel or reschedule your appointment we request for 24 hours notice. Failure to attend an appointment may attract a $95 non attendance fee.

It is our policy not to prescribe drugs of addiction.

Use of the treatment room may incur a private facility fee that includes nursing, equipment and dressing costs which is not Medicare claimable.

On arrival

Whether visiting one of our GPs, specialists or allied health professionals please always check in at the reception desk with one of our receptionists so we can log you onto our system.

It is important that your contact details are up to date so we can contact you if necessary. On arrival our reception staff will confirm your current details. If you are new to the clinic you can complete your details here by downloading our patient form and bringing it with you to your appointment. (download form)

If  you or your child are seriously ill or need emergency care please let the receptionists know on arrival so our nurse can immediately start caring for you. If your condition deteriorates while you wait please let the reception staff know as well.

We have systems in place to ensure we are running on time, however sometimes unforeseen problems or emergencies arise. If a doctor is running behind and you are unable to wait, our receptionists will try and accommodate you with another doctor.

• All consultations require an appointment. If you have more than one issue or require a long consultation please let our receptionists know at the time of booking. These may include:
  • More than one medical issue
  • Complex medical issues
  • Mental health/Stress issues
  • Complete Well Women’s/Men’s Health Checks
  • New pregnancy health check/confirmation of pregnancy
  • Work Cover issues
  • Some skin excisions
• If you require an emergency appointment, please discuss your situation with our receptionists. We try to accommodate fit in appointments for sick patients however it may not be with your regular doctor.
• Family Doctors Plus requires everyone to make an appointment for ALL INVESTIGATION RESULTS, including blood tests, ultrasounds and x-rays. Please bear in mind that even normal results may need follow-up, e.g. if the problem has not resolved. During the COVID-19 crisis we encourage you to make a telephone consultation appointment to discuss your results. If you have concerns regarding this policy please speak with our reception staff.
• Due to privacy reasons we are unable to email results or discuss your results with others on the phone.
• Family Doctors Plus is a private billing practice and payment will be required at the end of the consultation. Cheques are not accepted. A processing fee of $150 will be charged for late payment.
• For your convenience we offer early morning, late evening and weekend appointments. Extra appointment fees may apply
• Repeat scripts and referrals may require an appointment. If you are just in need of a repeat script (script for regular medication, no other concerns)please let our reception staff know so they can fit you in at your earliest convenience.

Please note that driver’s licence medicals, travel consultations and skin checks require their own appointments. We cannot provide the information and care you need when these are booked as a single appointment together with another medical issue.

Before you leave

Please settle your account with our receptionists. They will make follow-up appointments if needed. They can provide you with directions to pathology, radiology and public transport. If blood tests or other investigations such as x-rays or ultrasounds have been ordered by your doctor please make a follow-up appointment for these results.  Most blood test results will be available within 2 business days, COVID-19 screening results within 3 days, cervical screening results within one week and radiology investigation results the day after you visit radiology.