Consultation Fee Schedules (In Clinic, Telephone, Telehealth and Vaccination)
Monday – Friday (8am-6pm)
Saturdays until 1pm & Weekdays after 6pm. (Sunday Fee Schedule applies from 1pm on Saturday.)
Sunday (or Weekdays Before 8am & After 8pm)
The GPs value your time and make all efforts to run on time. However, sometimes emergencies do present that need their immediate attention which may mean a delay. If this happens, and you are unable to wait please ask the receptionists if they can transfer you to another doctor. To help GPs run on time the GPs request that you are mindful of booking adequate time for your appointment. The standard appointments are a maximum 15 minutes long. A standard appointment allows your GP the time to help you with one medical issue, for example, a respiratory infection, a musculoskeletal injury, abdominal pain or discuss your results. Please book a long appointment if you need help with a more complex issue such as a mental health problem, or if you need to discuss a new pregnancy, travel vaccination, have a well women’s check or if you have more than one medical issue. If you have more than 2 issues we suggest you book an extended appointment. If you are unsure as to what length of appointment you need to book please ask the receptionists. Some GPs require longer (30 min-45 min appointment, billed as a long or extended consultation respectively) for new patients to allow them the time to take a full medical history.
All the health professionals bill private fees (all consultations will incur a gap fee/out of pocket fee over the Medicare rebate, ie. they do not bulk bill). Every individual health professional sets their own fees. We request if you have issues with the fee or payment you discuss it with your health professional.
Please note there are additional costs for private vaccines (those outside the Qld Immunisation Schedule), dressings, procedures and tests (Spirometry, ECG, pregnancy test, etc). Please note that additional appointment types (eg care plans, mental health care plans, etc) and procedures (excisions, biopsies, iron infusions, ear suction, ear syringe, contraceptive insertion, etc) carry different/additional fees to the consultation fees above. Please ask your health professional or our receptionists for details of these fees.
COVID vaccine rollout
For more information please click here.
Telephone and Telehealth consultations
From 20 July 2020, Medicare provides a rebate for telehealth or telephone consultations only where the patient has an existing relationship with the GP/clinic providing the consultation. There are limited exemptions to this requirement (Eg. infants under 12 months of age, people who are homeless). This means that:
- If you have not seen a GP in the clinic face to face in the last 12 months you will not be eligible for a Medicare rebate for telehealth or telephone services. The full consultation fee will apply and there is no Medicare rebate.
Reception will collect your credit card details or call after your consultation to collect payment over the phone & send your claim to Medicare for a rebate if applicable. If you have booked online via Automed, or via reception your fee will be deducted from your credit card and you can claim your Medicare rebate online through Medicare. Family Doctors Plus does not store any credit card details.
If you are experiencing financial distress due to the COVID 19 pandemic please speak to your GP.
The Australian Government removed Medicare rebates for most phone consultations (eg extended phone consultations, chronic disease care plans, mental health care plans). This means that you will not receive a Medicare rebate for these services and will need to pay the full out of pocket fee. Our doctors advocated strongly against this given most patients prefer telephone consultations over video consultations. You can speak with your local Member of Parliament if this is an issue for you. Medicare rebates for long telephone consultations were re-introduced in mid January 2022 and removed again on 1st July 2022.
Dr Anne Nixon’s, Dr Craig Schmeider’s skin and Dr Tarn Montagu’s weight management consultations
Dr Anne Nixon’s consultations, Dr Craig Schmeider’s skin check consultations and Dr Tarn Montagu’s weight management consultations have an additional gap that is not refundable by Medicare. Please ask reception for their fee details.
Repeat scripts and/or referrals
You may request a repeat script or repeat referral online (through our appointment link) or via the phone. Please note, that the request will be forwarded to your GP for approval and there may be a 48 business hour wait (more if your doctor is away), so we kindly request you plan ahead. Your GP may request an appointment if a review is needed before providing a script or referral. It is up to their discretion. The fee for this service is $30 and there is no Medicare rebate. Please note this service is only available for repeat scripts or repeat referrals, and not for new scripts or new referrals and not for medications like antibiotics, sleeping tablets, benzodiazepine, narcotics or other s8 Medications. The doctors request you make an appointment if you need these so they can perform a clinical review.
A video or a face to face appointment (not a phone appointment) must be made for mental health care plans and reviews as per Medicare guidelines to access the rebates. These cannot be requested via an online request.
During the current pandemic our doctors will try to address your issues over the phone during the telephone consultation, however, there may be occasions when they request you present to the clinic for a physical examination, so they can assess you.
Please note that GPs cannot backdate referrals to specialists as it is illegal under Medicare legislation. Please check with your specialist if you need a referral when you make an appointment to allow you time to book with your GP for a referral. Please note that under Medicare, a GP referral is needed to access rebates with a private non-GP specialist.
Billing by health professionals
The health professionals privately bill and require payment at the end of your consultation. Private billing allows the doctors to spend more time with you and helps fund the services they provide. Cheques are not accepted. A processing fee of $250 will be charged for late payment.
If you have concerns regarding the adequacy of your Medicare rebate we request you speak with your local Member of Parliament. Medicare rebates are set by the Australian Commonwealth Government.
If you need to cancel or reschedule your appointment the health professionals request 24 hours notice. Failure to attend an appointment or cancellation within 2 hours of the appointment time may attract a non-attendance fee up to 100% of the appointment fee (including a higher fee for long appointment bookings).
It is the policy of the GPs not to prescribe drugs of addiction. The GPs employ QScript as per Queensland legislation.
Use of the treatment room may incur a private facility fee that includes nursing, equipment and dressing costs which is not Medicare claimable.
Dr Videshinie Maliyasena (Respiratory Physician) has a non-attendance fee of $100 for existing patients, and $200 for new patients for those who fail to attend or cancel with less than 24 hours notice of their booked appointment time.
