Appointments

We are open to care for you during the COVID 19 crisis. We offer face to face/in clinic, telephone, telehealth  and car consultation appointments. If you are unwell with any symptom (eg fever, cough, shortness of breath, diarrhoea, loss of smell or taste and/or sore throat) no matter how mild, are waiting on the results of a COVID test, have been diagnosed with COVID in the last 14 days, have been diagnosed with COVID in the last 14 days and have not been symptom free for 48 hours, are a COVID close contact please book a telephone consultation with your GP. Alternatively Dr Fuller, Dr Bowstead and Dr Montagu offer car consultations if you need to be seen face to face during that time. We  thank you for your co-operation as we are taking every precaution to ensure the clinic is safe for our patients and staff. We request you wear a face mask if you are aged 12 years. Please ring 000 in an emergency. If you have any queries please ring us on 33578912.

Book Appointment Below

We are experiencing larger than normal phone call volumes due to COVID, we request, if possible you book online to avoid waiting on hold.

Consultation Fee Schedules (In Clinic, Telephone, Telehealth and Vaccination)

Effective 1st January 2022, please note our fees have increased due to the increase in costs due to COVID.

Monday – Friday (8am-6pm)

Consultation Level

Brief

Standard

Long

Extended

Private Fee

$47.50

$92.00

$169.00

$260.00

Medicare Rebate

$17.90

$39.10

$75.75 

$111.50 ($0 for phone consultations)

Out of Pocket

$29.60

$52.90

$93.25 

$148.50 ($260 for phone consultations)

Discount/Children under 16

$37.50

$82.00

$159.00

$250.00

Saturday (or After 6pm Weekdays)

Consultation Level

Brief

Standard

Long

Extended

Private Fee

$64.00

$109.00

$184.00

$280.00

Medicare Rebate

$17.90

$39.10

$75.75

$111.50 ($0 for phone consultations)

Out of Pocket

$46.10

$69.90

$108.25

$168.50 ($280 for phone consultations)

Discount/Children under 16

$54.00

$99.00

$174.00

$270.00

Sunday (or Weekdays Before 8am & After 8pm)

Consultation Level

Brief

Standard

Long

Extended

Brief telephone/video

Standard telephone/video

Long telephone/video

Extended telephone/video

Private Fee

$74.00

$128.00

$235.00

$300.00

$74.00

$128.00

$235.00

$300.00

Medicare Rebate

$30.15

$51.00

$87.40

$122.40

$17.90

$39.10

$75.75

$111.50 ($0, no rebate for phone consultaions)

Out of Pocket

$43.85

$77.00

$147.60

$177.45

$56.10

$88.90

$159.25

$188.50($300 for phone consultations)

Discount/Children under 16

No discounts

No discounts

No discounts

No discounts

No discounts

No discounts

No discounts

No discounts

 

We value your time and make all efforts to run on time. However, we are a medical clinic and sometimes emergencies do present that need our immediate attention which may mean a delay. If this happens, and you are unable to wait please ask our receptionists if they can transfer you to another doctor. To help us run on time we also request that you are mindful of booking adequate time for your appointment. Our standard appointments are a maximum 15 minutes long. A standard appointment allows us the time to help you with one medical issue, for example, a respiratory infection, a musculoskeletal injury, abdominal pain or discuss your results. Please book a long appointment if you need help with a more complex issue such as a mental health problem, or if you need to discuss a new pregnancy, travel vaccination, have a well women’s check or if you have more than one medical issue. If you have more than 2 issues we suggest you book an extended appointment. If you are unsure as to what length of appointment you need to book please ask our receptionists. Some doctors require longer (30 min-45 min appointment, billed as a long or extended consultation respectively) for new patients to allow them the time to take a full medical history.

Family Doctors Plus is a private billing clinic (all consultations will incur a gap fee over the Medicare rebate, ie. there is no bulk billing). This allows us to spend more time with our patients and provide more services. Please note there are additional costs for private vaccines (those outside the Qld Immunisation Schedule) to cover the cost of the vaccines as well as the consultation fee, dressings, procedures and tests (Spirometry, ECG, pregnancy test, etc). Please note that additional appointment types (eg care plans, mental health care plans, etc)  and procedures (excisions, biopsies, iron infusions, etc) carry different/additional fees to the consultation fees above. Please ask your doctor or our receptionists  for details of these fees.


COVID vaccine rollout

For more information please click here.

 

Telephone and Telehealth consultations

From 20 July 2020, Medicare provides a rebate for  telehealth or telephone consultations only where the patient has an existing relationship with the GP/clinic providing the consultation. There are limited exemptions to this requirement (Eg. infants under 12 months of age, people who are homeless). This means that:

  • If you have not seen a GP in our clinic face to face in the last 12 months you will not be eligible for a Medicare rebate for telehealth or telephone services. The full consultation fee will apply and there is no Medicare rebate.

Reception will call after your consultation to collect payment over the phone & send your claim to Medicare for a rebate if applicable. If you have booked via Automed, or via reception your fee will be deducted from your credit card and you can claim your Medicare rebate online through Medicare. Family Doctors Plus does not store any credit card details.

If you are experiencing financial distress due to the COVID 19 pandemic please speak to your doctor.

From the 1st of July 2021 the Australian Government removed Medicare rebates for most phone consultations (eg extended phone consultations, chronic disease care plans, mental health care plans). This means that you will not receive a Medicare rebate for these services and will need to pay the full out of pocket fee. We advocated strongly against this given most of our patients prefer telephone consultations over video consultations. We encourage you speak with your local Member of Parliament if this is an issue for you. Medicare rebates for long telephone consultations were re-introduced in mid January 2022. The Australian Govt has said that these will remain in place for 6 months only.

Dr Anne Nixon’s, Dr Craig Schmeider’s skin and Dr Tarn Montagu’s weight management consultations

Dr Anne Nixon’s consultations, Dr Craig Schmeider’s skin check consultations and Dr Tarn Montagu’s weight management consultations have an additional gap that is not refundable by Medicare. Please call us for fee details.

 

Repeat scripts and/or referrals

You may request a repeat script or repeat referral online (through our appointment link) or via the phone. Please note, that the request will be forwarded to your doctor for approval and there may be a 48 business hour wait (more if your doctor is away), so we kindly request you plan ahead. Your doctor may request an appointment if a review is needed before providing a script or referral. The fee for this service is $30 and there is no Medicare rebate. Please note this service is only available for repeat scripts or repeat referrals, and not for new scripts or new referrals and not for medications like sleeping tablets, benzodiazepines or narcotics. A video or a face to face appointment (not a phone appointment) must be made for mental health care plans as per Medicare guidelines.

During the current pandemic our doctors will try to address your issues over the phone during the telephone consultation, however, there may be occasions when they request you present to the clinic for a physical examination, so they can assess you.

 

Family Dr+

Family Dr+ is a private billing clinic and payment is required at the end of your consultation. Private billing allows our doctors to spend more time with you and helps fund the services we provide. Cheques are not accepted. A processing fee of $250 will be charged for late payment. If you need to cancel or reschedule your appointment we request for 24 hours notice. Failure to attend an appointment may attract a $95 non-attendance fee. Due to an increase in costs due to COVID all bulk billing will cease from 1st of January 2022. If you have concerns regarding your Medicare rebate we request you speak with your local Member of Parliament.

It is our policy not to prescribe drugs of addiction. Our doctors employ QScript.

Use of the treatment room may incur a private facility fee that includes nursing, equipment and dressing costs which is not Medicare claimable.

 

On arrival

Whether visiting one of our GPs, specialists or allied health professionals please always check in at the reception desk with one of our receptionists so we can log you onto our system.

It is important that your contact details are up to date so we can contact you if necessary. On arrival our reception staff will confirm your current details. If you are new to the clinic you can complete your details here by downloading our patient form and bringing it with you to your appointment. (download form)

If  you or your child are seriously ill or need emergency care please let the receptionists know on arrival so our nurse can immediately start caring for you. If your condition deteriorates while you wait please let the reception staff know as well.

We have systems in place to ensure we are running on time, however sometimes unforeseen problems or emergencies arise. If a doctor is running behind and you are unable to wait, our receptionists will try and accommodate you with another doctor.

  • All consultations require an appointment. A standard consultation is designed to deal with one straightforward medical issue. They last up to 15 minutes. We rely on your help to ensure that your doctor runs on time. If you have more than one issue or require a longer consultation please let our receptionists know at the time of booking. These may include:
    • More than one medical issue
    • Complex medical issues
    • Mental health/Stress issues
    • Complete Well Women’s/Men’s Health Checks
    • New pregnancy health check/confirmation of pregnancy
    • Work Cover issues
    • Some skin excisions
  • If you require an emergency appointment, please discuss your situation with our receptionists. We try to accommodate fit in appointments for sick patients however it may not be with your regular doctor.
  • Family Doctors Plus requires everyone to make an appointment for ALL INVESTIGATION RESULTS, including blood tests, ultrasounds and x-rays. Please bear in mind that even normal results may need follow-up, e.g. if the problem has not resolved. During the COVID-19 crisis we encourage you to make a telephone consultation appointment to discuss your results. If you have concerns regarding this policy please speak with our reception staff.
  • Due to Privacy Legislation we are unable to email results or discuss your results with others on the phone.
  • For your convenience we offer early morning, late evening and weekend appointments. Extra appointment fees may apply
  • Repeat scripts and referrals may require an appointment. If you are just in need of a repeat script (script for regular medication, no other concerns)please let our reception staff know so they can fit you in at your earliest convenience.

Please note that driver’s licence medicals, travel consultations and skin checks require their own appointments. We cannot provide the information and care you need when these are booked as a single appointment together with another medical issue.

Before you leave

Please settle your account with our receptionists. They will make follow-up appointments if needed. They can provide you with directions to pathology, radiology and public transport. If blood tests or other investigations such as x-rays or ultrasounds have been ordered by your doctor please make a follow-up appointment for these results.  Most blood test results will be available within 2 business days, COVID-19 screening results within 3 days, cervical screening results within one week and radiology investigation results the day after you visit radiology.

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