Opening Hours, After Hours & Home Visits
Family Doctors Plus is open 7 days.
The follows opening hours:
Monday to Friday 7.30am – 6.00pm
Saturday & Sunday 8.45am – 1.00pm
Public Holidays – maybe open
After hours our calls are forwarded to National Home Doctor Service ph 137425 www.homedoctor.com.au
If you need a home visit from one of our health professionals please call us to arrange if possible.
Face Masks Policy
From 5 October 2020 face masks are not required to be worn unless the patient is demonstrating respiratory symptoms.
Please advise staff if any Covid 19 symptoms are present so you can be seen by the Doctor in the respiratory designated room. For regular patients, Doctors may offer a telephone consultation.
Test Results, Recall & Reminders
Family Doctors Plus requires everyone to make an appointment for ALL INVESTIGATION RESULTS, including blood tests and imaging results. This is to ensure we provide you with the most comprehensive medical care. If your results are normal, but your problem persists, you may require further investigations or a referral. It is our policy not to email or fax results due to privacy laws.
We may need to contact you either via SMS, phone, email or mail so it is essential your contact details are up-to-date.
Contacting your doctor
If you need to speak with your usual doctor, you will be required to make an appointment. Please speak with reception staff who may be able to help with your concerns.
All requests for paperwork outside an appointment will incur a fee.
Medical Students/GP Registrars
Family Doctors Plus is committed to medical education. We are an accredited training medical practice with RACGP and GPTQ and welcome medical students and registrars. Please contact our Practice Manager for further information.
Feedback & Suggestions
At Family Doctors Plus we welcome suggestions and feedback to ensure you have a positive experience at our clinic.
Privacy & Confidentiality
To provide a high standard of care and as an accredited practice we need to record basic personal and health information. This information is treated with the strictest of confidence and may only be divulged to a third party (eg. insurance company) with your consent, by law, when lives are at risk or through a court order. The staff members of Family Doctors Plus are subject to strict confidentiality obligations.
Misleading or inaccurate information may affect our ability to provide the best health outcome for you.
Your health records may be reviewed as part of the quality improvement activities of this practice.