Opening Hours, After Hours & Home Visits
Family Doctors Plus is open 7 days.
The follows opening hours:
Monday to Friday 7.30am – 6.00pm
Saturday & Sunday 8.45am – 1.00pm
Public Holidays – open some Public Holidays
After hours our calls are forwarded to National Home Doctor Service ph 137425 www.homedoctor.com.au
If you need a home visit from one of our health professionals please call us to arrange if possible.
Face Masks Policy (12 years of age and over)
We request patients who have any COVID 19 or respiratory symptoms wear a face mask. All other patients may need to wear a face mask depending on current Qld Health recommendations. This advise changes depending on the status of community transmission.
Please advise our staff if you or your child are suffering from any COVID 19 (eg respiratory symptoms, fevers, sore throat, cough) or respiratory symptoms (even if you think it’s not COVID 19). If you have any COVID 19 or respiratory symptoms or fevers we request you book a telephone consultation with your GP. Your GP can organise a referral for a COVID test if needed. If you need to be examined you will be asked to come into our respiratory clinic room. This helps us ensure the safety of our patients and staff.
Test Results, Recall & Reminders
Family Doctors Plus requires everyone to make an appointment (face to face, telephone or telehealth) for ALL INVESTIGATION RESULTS, including blood tests and imaging results. This is to ensure we provide you with the most comprehensive medical care. If your results are normal, but your problem persists, you may require further investigations or a referral. It is our policy not to email or fax results due to privacy laws.
We may need to contact you either via SMS, phone, email or mail so it is essential your contact details are up-to-date.
Contacting your doctor/allied health professional
We request you make an appointment if you need to speak with your usual doctor or allied health professional. Please speak with our reception staff who may be able to help with your concerns.
All requests for paperwork outside an appointment will incur a fee.
Medical Students/GP Registrars
Family Doctors Plus is committed to medical education. We are an accredited training medical practice with RACGP and GPTQ and welcome medical students and registrars. Please contact our Practice Manager for further information.
Feedback & Suggestions
At Family Doctors Plus we welcome suggestions and feedback to ensure you have a positive experience at our clinic.
Privacy & Confidentiality
To provide a high standard of care and as an accredited practice we need to record basic personal and health information. This information is treated with the strictest of confidence and may only be divulged to a third party (eg. insurance company) with your consent, by law, when lives are at risk or through a court order. The staff members of Family Doctors Plus are subject to strict confidentiality obligations.
Misleading or inaccurate information may affect our ability to provide the best health outcome for you.
Your health records may be reviewed as part of the quality improvement activities of this practice.